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Anthem Concierge

Anthem Concierge — On Campus

Keita Heckard
Phone: (626) 395-6628
Email: kheckard@caltech.edu 
On campus in the HR Building

Anthem Concierge — On Lab at JPL

Vida Techachaiponpoj
Phone: (818) 354-7790
Email: vidat@jpl.nasa.gov
Onsite at JPL, T1720-103

Our Anthem Concierge can help you:

  • Understand what your plan covers
  • Find an Anthem doctor, hospital, lab, or other provider
  • Make appointments for you
  • Find lower-cost meds
  • Set up mail order prescriptions
  • Use Anthem's Estimate Your Cost tool 
  • Read your explanation of benefits (EOB), resolve provider billing errors, and understand claim appeals process
  • Register for LiveHealth Online, Anthem's telemedicine service
  • Get answers to your Health Savings Account (HSA) banking questions
  • Learn about special programs available to you
    • Condition Care
    • Future Moms
    • 24/7 NurseLine
    • And, more
  • Get answers to questions about your Anthem plan